Privacy Policy

Prima Nursery AU respects your privacy and is committed to handling personal information responsibly and transparently.

When you visit our website, place an order, contact us, subscribe to updates or otherwise interact with Prima Nursery AU, we may collect information such as your:

Name
Email address
Phone number
Billing and delivery address
Order and transaction details
Communications with us
Website usage and technical information such as browser, device and IP information

Payment information may also be processed through third-party payment providers. Prima Nursery AU does not necessarily receive or store your complete payment card details.

How We Collect Information

We may collect personal information directly from you when you:

Create an account
Place an order
Submit an enquiry
Contact us through our website or social media
Subscribe to marketing communications
Participate in promotions or provide feedback

Certain technical information may also be collected automatically through cookies, analytics tools and similar technologies.

How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange shipping or collection
Communicate with you about your order
Respond to enquiries and provide customer support
Operate and improve our website
Maintain business and transaction records
Prevent fraud or misuse of our services
Send marketing communications where permitted
Comply with applicable legal obligations

Sharing Your Information

We may provide relevant personal information to third parties where necessary to operate our business, including:

Payment processors
Website and e-commerce service providers
Australia Post and other delivery providers
IT, hosting and analytics providers
Professional advisers or authorities where required by law

We only disclose information where reasonably necessary for these purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and support analytics or marketing activities.

You may be able to restrict or disable cookies through your browser settings, although some website functions may not operate correctly as a result.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Some information may be stored or processed through third-party systems used to operate our website and business.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Marketing Communications

If you receive promotional emails from Prima Nursery AU, you may unsubscribe at any time by using the unsubscribe option provided or by contacting us.

Privacy Concerns or Complaints

If you have a question or concern about how your personal information has been handled, please contact us. We will review your enquiry and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. The latest version will be published on this page.

Contact Us

Prima Nursery AU
Sydney, NSW, Australia
Email: hello@primanurseryaustralia.com.au